Return policy
Thank you for shopping at bandesblanches.store.
Please read our return and refund policy carefully before making a purchase.
1. Hygiene & Safety Notice
Due to the personal hygiene nature of teeth whitening products, we do not accept returns of products that have been opened, used, or tampered with.
This policy is in place to ensure customer safety and product integrity.
2. Eligible Returns
We may accept returns or replacements only under the following conditions:
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The item arrived damaged
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The item is defective
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The incorrect item was received
Requests must be submitted within 7 days of delivery.
3. Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used products
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Items damaged due to misuse or improper handling
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Orders placed incorrectly by the customer
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Items returned without prior approval
4. Refund Process
If your return request is approved:
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Refunds will be issued to the original payment method
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Processing time may take 5–10 business days, depending on your payment provider
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Shipping costs are non-refundable, unless the return is due to our error
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
6. Late or Missing Refunds
If you haven’t received a refund after processing:
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Check your bank or payment provider
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Contact your card issuer or PayPal
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If issues persist, contact us for assistance
7. Contact Us
For return or refund inquiries, please contact:
📧 support@bandesblanches.store
📞 +1 (310) 555-6198